I Speak Both Languages
Let me do the deciphering for you.
IT Group: “We need to specify editorial RBAC, workflow transitions, and audit logging.”
In Plain English
Write down who can create, change, approve, and publish content.
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IT Group “We need to specify editorial RBAC, workflow transitions, and audit logging.”
MarCom “Our content operating model needs documented roles across creation, revision, approval, and publishing.”
In Plain English Write down who can create, change, approve, and publish content.
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IT Group “The RFP omits migration volumes, interface contracts, and nonfunctional constraints, so no vendor can estimate it.”
MarCom “The board’s business case won’t hold up until we define the replatforming scope vendors are bidding on.”
In Plain English Nobody can price this accurately until we define what we’re actually asking them to do.
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IT Group “Webhook retries lack idempotency keys, causing duplicate records during syndication.”
MarCom “Our distribution pipeline is generating duplicate assets every time we syndicate content.”
In Plain English Publishing once shouldn’t create three copies of the same thing.
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IT Group “Attribution needs ad clicks joined to orders, but the conversion event payload is missing transaction IDs and deduplication keys.”
MarCom “We need full-funnel attribution at launch, but our conversion data isn’t granular enough to tie revenue back to campaigns.”
In Plain English We need to know which ads brought new sales in, but our data is missing identifying information.
Even when we’re talking to each other in the same room, we might be speaking two different languages. But don’t worry, I’m listening, and I understand both.
We might be social animals, but we’re also prisoners of our tribes. I can translate between the people who operate the business and the people who build its infrastructure, because I’ve lived in both. (We don’t have to resort to cannibalism.)
My communications background matters as much as my technical experience: the recommendation has to be clear enough for the whole team to act on.
My Background I hold an MA in Writing, Literature and Publishing from Emerson College and a BA in English Literature with a concentration in formal poetry and creative writing (oddly enough). Language has always been my first love. Storytelling, whether at the game table or in the conference room, is a craft I’ve refined for over eighteen years.
Artifacts:
- Technical Audits
- Risk Assessments
- Architecture Diagrams
- Feasibility Studies
- Migration Plans